We've heard this in various versions especially this past half year when Federal Funding for libraries in America is under attack. This article (click on the graphic above) articulates 4 core concerns of library users that are well worth reviewing.
- A Good Range of Books - including free access to various ebooks, eAudiobooks, eMagazines and newspapers!
- Longer Opening Hours -after work/school or during the weekend.
- Core Library Service for Free - access to information but also to the library’s facility (use entices new library patrons)
- Help from Knowledgeable Librarians - representing the human Google of your local community. You have THAT covered right?
I note that Libby, the Overdrive App is referenced in this Danish article. @OverdriveLibs
Part Two of the princh.com article, "5 other services users wish to find in a library (and how libraries offer them)" can be read here: http://bit.ly/2ujOQOv